The Zeitwinkel warranty
Every Zeitwinkel watch leaving our manufacture has been assembled, regulated and checked with the utmost care by our watchmakers to ensure that it meets our high quality standards.
When you hold your watch in your hands, it has successfully passed all of our quality and functional checks.
However, if a defect ("fault") should occur in your watch, we will provide you with a Zeitwinkel factory warranty against defects in materials or workmanship for a period of 24 months from the date of purchase or 24 months after receipt if purchased over the Internet.
We deliver every watch with a Zeitwinkel watch passport, which serves as a proof of quality and international guarantee when fully completed and signed. In addition, the watch passport represents the certificate of authenticity for your watch.
During the warranty period and upon presentation of the valid warranty certificate, you are entitled to have any defect repaired free of charge at Zeitwinkel. Excluded from our factory warranty are all defects or damage caused as a result of improper handling (knocks, impacts, other violent shocks, etc.), tampering or third-party intervention.
Damage caused by a third party not certified by Zeitwinkel is not covered by the warranty and will void the warranty. Also, neither loss, theft, nor damage caused by negligence, fire or accident are covered. Normal signs of use, aging or wear on the watch (e.g. changes in color and/or material, scratches, etc.) are also not covered by the factory warranty.
Only watches with a fully completed watch passport and intact serial numbers can be considered for the purpose of granting our Zeitwinkel warranty. After the warranty period has expired, repairs and maintenance are subject to a charge.
Spare parts used by Zeitwinkel or certified Zeitwinkel service partners as part of an overhaul or warranty claim are also covered by a 24-month warranty. Partial or complete replacement of the product is permitted and is at the discretion of Zeitwinkel.
In all other respects, Zeitwinkel's General Terms and Conditions apply, which we will be happy to send you.